Refund policy

For customers

Your purchase is with the merchant, whose name appears on your statement. Ask them for a refund first. Each merchant sets its own refund terms.

For merchants

You must publish a refund policy on your site. You can issue full or partial refunds from your dashboard for as long as the card network allows.

Fees on refunds

The transaction fee is not returned. The reserve held for the refunded share is released to help cover the refund, and any remaining shortfall is taken from your balance.

How long it takes

Refunds usually reach the customer within 5 to 10 business days, depending on their bank.