Acceptable Use Policy

01Acceptance

Capitalised terms have the meanings given in the Terms of Service. By using the Services, you agree to comply with this AUP. We may update it at any time by posting a revised version on our website or in the Merchant Dashboard; continued use after changes take effect constitutes acceptance.

02Prohibited Activities

You must not use the Services, directly or indirectly, to process or facilitate any Transaction involving the following. This includes anything illegal or non-compliant under applicable laws, regulations or payment network rules (including AML, CTF, consumer protection, privacy, intellectual property, tax and card scheme requirements).

• Counterfeit goods or unauthorised replicas.
• Cracked software or pirated content.
• Unauthorised resale of licensed or subscription-based products.
• Unauthorised IPTV streaming, carding tools, or malware.
• Adult content, pornography, or sexual services.
• Illegal gambling, betting, or lotteries.
• Controlled substances, drugs, or drug paraphernalia.
• Weapons, ammunition, explosives, or military-grade equipment.
• Multi-level marketing, Ponzi or pyramid schemes.
• Products or services that violate payment network or card scheme rules.
• Any activity involving sanctioned countries, entities or individuals on OFAC, EU or UK sanctions lists.
• Content promoting hate speech, violence, terrorism, discrimination or extremist activity.
• Deepfakes or synthetic media used for deception, fraud or reputational harm.

03Restricted Activities

The following may be processed only with our prior written consent, and may require enhanced due diligence, underwriting and/or additional contractual terms:

• High-value in-game items or virtual currencies.
• CBD or hemp-derived products (where legal).
• Travel, event ticketing or reservation services.
• Charitable donations or crowdfunding campaigns.
• High-value luxury goods such as jewellery or watches.
• Pre-order sales where goods or services are not delivered immediately.
• Any Product we identify, or for which we receive credible notice, as infringing third-party rights. We may suspend, remove or disable access to any such Product or Merchant Account at our sole discretion.

04Abusive, Fraudulent or Harmful Use

• Submitting Transactions you know or suspect to be fraudulent, unauthorised or invalid.
• Using bots, scripts or automated tools to generate or simulate Transactions.
• Bypassing, disabling or tampering with our fraud detection, KYC or compliance systems.
• Phishing, scams or other deceptive practices targeting Buyers.
• Harassing, threatening or abusing our staff, partners or other merchants.
• Placing an excessive or disproportionate load on our or our partners’ infrastructure.
• Laundering or disguising transactions, including passing unrelated payments through your account.
• Operating multiple accounts or straw-merchant structures to evade monitoring, reserves or risk limits.
• Maintaining excessive chargeback or refund rates above thresholds set by us, card schemes or regulators.

05Card Scheme and Acquirer Compliance

• You must not engage in any activity prohibited by Visa, Mastercard, American Express or other card network rules.
• You must not submit incomplete, unfulfilled or fictitious Transactions.
• You must not use the Services as a payment facilitator, intermediary or aggregator without explicit written consent.
• You must not split Transactions to avoid authorisation or fraud-detection limits.
• You must not engage in activity that could cause us, our acquirers or card networks to list you as high-risk or terminated (e.g. the MATCH list).

06Cooperation and Evidence

You must promptly provide any documents, product information or transaction records we request to verify compliance. Failure to do so may result in suspension or termination.

You must also cooperate fully with law enforcement and regulators where we are required to share information, and with card scheme monitoring programs for chargebacks, fraud or compliance.

07Enforcement

• Suspending or terminating your Merchant Account.
• Withholding or reversing payouts.
• Cancelling or refusing Transactions.
• Reporting activities to law enforcement, regulators, payment processors or card schemes.

08Reporting Violations

If you become aware of any activity that violates this AUP, notify us immediately through our Support page. We treat reports confidentially and will not share information about reporters with the subject of the report, except where required by law or court order.